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Unit 6 . 19 Edwin St . Mt Eden . Auckland . New Zealand . Telephone : +(649) 630 5002 . 0800 725464 (0800 PCKING) . eMail : info@pcking.co.nz
What We Do for You
Emails not working! Internet is down! The printer has stopped! Your computer has 'crashed'! What to do? Who to call? How long will this take to resolve?
Sounds familiar? Now imagine if you could leave the responsibility of resolving these problems for someone else?
Using our cutting-edge professional Care Plan IT Managed Services program, we perform automatic background maintenance tasks and services on a regular basis on your computers, to ensure their continuous and reliable operation.
Leave the day-to-day management of your IT System to us, your IT Partners.
Let us worry about the problems, and relieve yourself from the stresses of IT issues, so you can get on with your other important work.
Our Bronze Care Plan gives you :
 subscription to our new cutting-edge state-of-the-art professional Care Plan IT Managed Services program
 daily pro-active checks and monitoring of your computers - for viruses, faults, problems and security breaches
 unlimited remote and telephone support and assistance (you only pay for any parts, hardware, consumables, accessories or software that are needed, and any necessary site visits to your premises)
 automated regular maintenance and checking on your computers
 same-day response to your critical and urgent problems and issues
Proactively Maintain and Monitor Your Computer Systems
The Silver Care Plan also has :
 unlimited necessary site visits (you only pay for any parts, hardware, consumables, accessories or software that are needed)
 latest security updates and patches
 advice on new technologies and products
 assistance with procurement of new equipment and services
 regular IT review meetings
 4 to 8 hour response-times for your critical and urgent problems and issues
Reduce Downtime and Maximum Staff Resources
The Gold Care Plan adds :
 centrally managed anti-virus and anti-spyware protection software
 scheduled regular backups of your data and important files
 priority problem resolution - get to the top of the queue
 vendor liaison services - we talk to your other service providers so you can free-up your time and continue to do your work
 off-site data backup storage
 loan of critical equipment if a major hardware fault arises (rental fees apply)
 warranty facilitation services - we help organise warranty replacements
 disaster recovery support - ensures you recover quickly from a small or large disaster, and continue operating your business
 2 to 4 hour response-times for your critical and urgent problems and issues
Ensure Maximum Availability of Critical Equipment and Data
Optional Add-ons :
 PC King Remote Backup System - automated internet-based off-site data backup system
 Email Spam Filter - increases customer productivity through advanced email spam filtering and improved data bandwidth
 VoiP Telephone and Unified Communications System - internet-based telephony systems with integrated voice, email and messaging systems
 Firewall - advanced security and protection, internet user monitoring, with comprehensive website usage reporting
What is not covered - You also pay for :
 any parts, hardware, consumables, accessories or software that is needed
 fees for any additional new work - such as new computer installations, moving of offices, extra cabling
 consultancy and training services
 data recovery services - such as restoring lost files or data on non-covered systems
 incidental expenses - such as delivery and couriers fees, third-party vendor support costs
 hardware needed such as new computers, printers, parts, accessories, consumables
We will advise you of any additional costs, and get your approval first
Don't Wait - you are losing money every day : Contact us NOW
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